Shipping & Returns

Shipping:

Many of the products offered on our site are made to order. Shipping times vary with each product and range from 3-10 business days. Custom orders such as our bridal satin products and custom size bed sheets ship within 1-2 weeks. Once shipped, transit time is an additional 3-5 business days depending on your location. If more than one item is ordered, you may receive separate shipments.

A Flat Shipping Rate of $12.00 per order will apply on products not marked as Free Shipping and is only valid within the continental us. Shipping outside the continental US will be quoted upon receipt of order, or please contact us for shipping rates to Alaska, Hawaii, Canada or elsewhere.

Free shipping* offers are only valid within the continental US -- lower 48 states via UPS or Fed Ex ground delivery; please contact us for shipping rates to Alaska and Hawaii). 2nd day air and overnight delivery are available upon request, for an additional fee. Please contact us for more information.

In all fairness, packages that are returned to us because of an incorrect or incomplete address will be charged the associated shipping fee when your package is reshipped. In addition, any fees billed to us by UPS for address correction or address change will be charged to you when we receive them. UPS bills $10.00 for correction of each ground package and $10.00 for correction of each air package regardless of how minor the address correction may be.

Returns:

At Cozytown Linens we stand behind the products we sell and your satisfaction is important to us. If you are not completely satisfied with your product and would like to return your purchase, please carefully read our return policy below and follow these instructions:

1. Contact us to obtain a Return Merchandise Authorization (RMA) within forty five (45) days of purchase. You may obtain an RMA by calling our customer service department at 864-640-6445 or by emailing us at customerservice@cozytownlinens.com. Please provide us with your name, order number and a brief explanation of why you are unsatisfied with your purchase.

2. Items which have been authorized for return must be received within 15 days of authorization to the address you are provided.

3. Returned bedding products must be in their original, unused condition, and must include all original packaging and inserts.

4. Please write the RMA number on the outside of the box and on a packing slip with your name, address, and order number. You may use the shipping carrier of your choice, but we recommend that you insure the package and obtain a tracking number for the shipment (i.e., FedEx, UPS, and USPS). We cannot be held responsible for return shipments that are lost or damaged in transit. The cost of return shipping is the responsibility of the customer.

5. Once the product is received by Cozytown Linens, please allow 5 business days for inspection and processing of the return and the issuing of the credit. The original shipping and handling charges, if any, are non-refundable. Any credit or refund is applied to the original credit card used for payment. Once we issue a credit, please allow an additional 15-20 business days for your credit card issuer to have the credit appear on your statement.

6. Returns for credit will be subject to a 15% restocking fee, with the exception of our SnugFleece products (See below for instructions on SnugFleece returns).

7. Merchandise returned without an RMA will not be accepted and no credit will be given.

Please note that we are unable to accept returns on custom size orders, bulk purchases, special order items or items returned without an RMA or beyond the allowed return period.



SnugFleece Woolens Returns:

If you are not delighted with your SnugFleece product, you may return it to the manufacturer within 30 days of purchase. You must first contact us for a Return Authorization before shipping your product back to the manufacturer. Returns will not be accepted without a Return Authorization.

SnugFleece Woolens One Year Manufacturing Warranty:

SnugFleece Woolens offers a one year warranty against manufacturing defects. SnugFleece will repair or replace the item if it fails to give normal wear, under normal use, for one year from date of purchase. SnugFleece reserves the right to determine if the item has been abused or care instructions have not been followed.

For SnugFleece Warranty Service:

Mail item, postage prepaid, via insured parcel post or UPS, addressed to:

SnugFleece Woolens, Inc.
Returns Department
2740 Pole Line Rd.
Pocatello, ID 83201

Include a note stating the problem, with your name, phone number, and e-mail address. Before warranty service can be rendered, returns must be accompanied by original sewn on vendor law label and dated sales receipt for proof of purchase. This warranty is void when damage is determined to be caused by misuse or abuse, or the care instructions specified on the manufacturer's label have not been followed. This warranty is extended only to the original purchaser. Manufacturer makes no other warranties that extend beyond those specified above.

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